Responsible Gambling at Zoome Casino

At Zoome Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.

Our Commitment to Responsible Gambling

Zoome Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international best practices. We actively promote responsible gambling and take all necessary steps to prevent problem gambling, underage gambling, and gambling-related harm.

Our responsible gambling policy is reviewed and updated regularly. This version was last updated in June 2026.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you tried to cut back on gambling but found it difficult?
• Do you lie to friends or family about how much you gamble?
• Do you chase losses by continuing to gamble after losing money?
• Has gambling caused problems in your relationships or at work?
• Do you feel restless or irritable when you try to stop gambling?

If you answered yes to one or more of these questions, we strongly encourage you to use our self-help tools or contact a support service.

Responsible Gambling Tools

Zoome Casino provides a range of tools to help you manage your gambling activity. You can access all of these tools directly from your account settings or by contacting our support team.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it comes into force.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

You can set a limit on how long you play in a single session. Once your session time is reached, you will be notified and logged out automatically.

Reality Checks

Enable regular pop-up reminders that show you how long you have been playing and how much you have spent. These reminders appear at intervals you choose — every 30, 60, or 90 minutes.

Self-Exclusion

If you feel you need a break from gambling, you can self-exclude from Zoome Casino for a period of your choice — from 1 month up to 5 years, or permanently. During a self-exclusion period, your account will be suspended and you will not be able to access any games or make deposits. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.

We also support the national self-exclusion register. Australian players can register with Gamban or use state-based exclusion programs to block access to multiple gambling sites simultaneously.

Cool-Off Period

If you need a short break, you can activate a cool-off period of 24 hours, 48 hours, or 7 days. During this time, your account will be temporarily suspended.

Account Closure

You may permanently close your Zoome Casino account at any time by contacting our support team. Please note that permanent closure is irreversible.

Underage Gambling Prevention

Zoome Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a player is underage, we will immediately suspend their account pending verification.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• Gamban — blocks gambling sites across all devices

Support Organisations in Australia

If you or someone you know is experiencing gambling-related harm, free and confidential help is available 24 hours a day, 7 days a week through the following Australian services:

• Gambling Help Online
  Free counselling and support for Australians affected by gambling.
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call, 24/7)
• Lifeline Australia
  Crisis support and suicide prevention.
  Website: www.lifeline.org.au
  Phone: 13 11 14 (24/7)
• Beyond Blue
  Mental health support for anxiety, depression, and related issues.
  Website: www.beyondblue.org.au
  Phone: 1300 22 4636 (24/7)
• MensLine Australia
  Support for men experiencing emotional difficulties.
  Website: www.mensline.org.au
  Phone: 1300 78 99 78 (24/7)
• National Debt Helpline
  Free financial counselling for Australians in financial difficulty.
  Website: www.ndh.org.au
  Phone: 1800 007 007 (Monday–Friday, 9:30am–4:30pm)

Tips for Gambling Responsibly

• Set a budget before you start and stick to it.
• Only gamble with money you can afford to lose.
• Never chase your losses.
• Take regular breaks and set time limits for your sessions.
• Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
• Balance gambling with other leisure activities.
• Keep track of the time and money you spend gambling.
• Treat gambling as entertainment, not as a source of income.

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools or need assistance, our dedicated support team is available 24/7.

• Email: [email protected]
• Live Chat: Available directly on the Zoome Casino website, 24 hours a day, 7 days a week.

We take all responsible gambling requests seriously and will respond promptly. Your wellbeing is our priority.

Last updated: June 2026